Shipping policy

Thank you for choosing Bash Party Store for your party and gifting needs. We are committed to providing you with the best shopping experience. Please review our shipping policy to understand our procedures and expectations regarding the delivery of your order.

1. Order Processing & Delivery within Singapore

1) Standard Courier

Standard processing of orders generally take 2-4 business days & standard courier takes another 2-4 business days to be delivered (excl. Sat, Sun and public holidays) from your order date. For orders with a later required date, we will only deliver closer to your required date stated on your order. 

Kindly indicate the date you need the goodie bags by so we can arrange shipment accordingly.

2) Self Pick Up

Self-collection is available at Sengkang area for orders above $35. Orders are generally processed & available for pick up at least 3 business days after.

Kindly contact us via WhatsApp at +65 88251600 once you placed an order to arrange an appointment in advance.

3) Urgent Orders

We provide accelerated services for urgent orders where you can pick up or opt for delivery within 48 hours' period.

Kindly contact us via WhatsApp at +65 88251600 to confirm before placing order.

4) Express Courier

For orders required between 3-7 days upon ordering, where standard courier might not be on time, opt for express door-to-door courier to ensure your order arrives before your event. 

Please choose the correct shipping option during check out to match your needs or Whatsapp us at +65 88251600 for clarifications.

5) For Corporate or Bulk Orders (eg: 50x or more goodie bags) that include in-depth personalization or customization, kindly contact us via WhatsApp at +65 88251600 or support@bashpartystore.com to discuss before placing order. 

2. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

3. Delivery Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. If you need to make changes to your shipping address, please contact us as soon as possible via WhatsApp at +65 88251600 or support@bashpartystore.com. In the unfortunate event that an order is returned to us due to wrong delivery address, a re-shipping fee will be charged for each additional delivery attempt.

4. Shipping Partners

We work with trusted shipping partners to ensure your orders are delivered safely and on time. However, we are not responsible for any delay on 3rd party courier delivery as it is not within our control. If any issues arise though, we will try our best to reach out to our courier partners to resolve the issue with you and the courier partners. 

5. Delayed or Lost Shipments

In rare cases where your order is significantly delayed or lost in transit, please contact us immediately. We will work with our shipping partners to resolve the issue and ensure your satisfaction.

6. International Shipping (Coming Soon)

We are excited to offer international shipping in the near future. Stay updated for announcements on our website and social media channels.

7. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at support@bashpartystore.com.